Finding reliable air conditioner professionals can be challenging, especially during the peak of summer. Many A/C technicians take advantage of customers' limited knowledge by pushing unnecessary purchases or recommending costly solutions when more affordable options are available. However, I recently had a positive experience that stands out from the rest.
I had the pleasure of speaking with Scott, the owner of Braswell's Air Conditioning And Heating Services. In the past, I had dealt with another A/C company to address my cooling issue. They insisted I required a new condenser fan, which would have cost me around $500 to $600, including installation. Unfortunately, due to scheduling conflicts, they couldn't perform the work immediately. Given that I needed the job completed before the weekend due to a business trip, I googled AC company's based on reviews and landed on Braswell's Air Conditioning And Heating Services .
During our conversation, I explained my previous findings, and we arranged for him to assess the situation the next day, which is today. Scott conducted his own thorough troubleshooting and determined that while the fan showed signs of wear, it was still in good condition. The real issue lay with a faulty capacitor, which needed replacement. The remarkable part? The cost was significantly lower—more than half of what a new fan would have entailed.
What truly impressed me was Scott's honesty and integrity. Even though I would have accepted the fan replacement, based on the recommendation of the previous company, he prioritized transparency and long-term customer satisfaction over a quick profit. Scott, you have undoubtedly earned my trust and future business. While I hope not to encounter A/C issues in the near future, I now know who to call. Your dedication to ethical service is truly commendable, and I am more than willing to entrust my A/C needs to you.